💸 Refund Policy
Updated Date: 12 July, 2025
At Posteric.in, customer satisfaction is important to us. We offer refunds under certain conditions as outlined in this Refund Policy. Please read carefully before making a purchase.
1. Eligibility for Refund
Refunds are provided in the following cases:
The product received is damaged, defective, or incorrect.
The order is cancelled by you before printing (see Cancellation Policy).
The product is lost in transit or undelivered due to courier error.
The product is out of stock after order placement and payment.
Note: We do not offer refunds for change-of-mind purchases, or custom posters unless they arrive damaged or incorrect.
2. Non-refundable Items
The following are not eligible for refund:
Custom prints/posters with user-uploaded images (unless damaged or misprinted)
Products returned without prior authorization
Products damaged due to mishandling by the customer
Late requests (beyond the return eligibility window)
3. How to Request a Refund
To request a refund, please follow these steps:
Contact us at support@posteric.in within 24 hours of receiving the order.
Mention your Order ID and provide a clear explanation of the issue.
Attach Videographic Proof (if damaged or incorrect item).
Wait for our team to verify and respond within 2-7 business days.
4. Approval & Processing
Once your claim is approved, we will initiate a refund or provide a free replacement, depending on your preference and item availability.
Refunds are issued only after returned products (if applicable) are received and inspected.
5. Refund Method
Approved refunds are processed to the original payment method used during purchase. You will be notified via email when your refund is initiated.
Refund Timeline:
| Payment Method | Refund Timeframe |
|---|---|
| UPI / Razorpay Wallet | 2–4 business days |
| Credit/Debit Card | 5–10 business days |
| Net Banking | 5–7 business days |
| COD (if allowed) | Refunds via UPI/bank transfer (after details collected) |
Actual refund timelines may vary depending on your bank or payment provider.
6. Late or Missing Refunds
If you haven’t received your refund:
Check your bank/UPI account again.
Contact your payment provider (e.g., card issuer or bank).
If the issue persists after 10 business days, contact us at support@posteric.in for assistance.
7. Order Cancellation Refunds
If your order was cancelled within the allowed window (before shipping), your full payment will be refunded to your original payment method.
For prepaid orders, refund initiation takes place within 2 business days.
For custom orders, cancellations after production begins are not eligible for refund.
8. Partial Refunds (If Applicable)
In special situations, a partial refund may be granted:
If part of a multi-item order is damaged
If a design/print issue affects only a portion of the product
This will be assessed on a case-by-case basis.
9. Contact for Refund Queries
If you have questions about your refund request, contact:
📧 Email: support@posteric.in
⏳ We strive to respond to all emails within 24 to 48 working hours and are happy to assist you with any questions, additional instructions, or concerns.
